LEGAL

Privacy Policy

Last updated: October 19, 2026

This Privacy Policy explains how Genex Solution (“we”, “us”) collects, uses and protects information when you visit genexsolution.com or contact us about our Shopify services.

Information we collect

Information you give us: your name, email address, phone or WhatsApp number, store URL and project details when you fill in our contact form or message us.
Information collected automatically: basic technical data such as browser type, device, pages visited and approximate location, collected through our hosting provider’s analytics and cookies.
Advertising data: if you reach our site through an ad, our advertising partners (such as Google) may record that visit and whether you contacted us.

How we use your information

To reply to your enquiry and send quotes
To deliver and support the services you order
To improve our website and understand which pages are useful
To measure the performance of our advertising

We do not sell your personal information.

Cookies and advertising

Our website and advertising partners, including Google, may use cookies and similar technologies to measure visits and conversions and to show relevant ads. You can control cookies in your browser settings and manage Google ad personalisation at adssettings.google.com.

Sharing your information

We only share information with trusted services we use to run our business, such as our website host (WordPress.com), messaging apps (WhatsApp) and, for orders placed there, Fiverr. Each handles data under its own privacy policy. We may also disclose information if required by law.

Your store data

When we work on your Shopify store you may give us collaborator or staff access. We use that access only to complete the agreed work, keep any customer data confidential, and you can remove our access at any time.

Data retention and security

We keep enquiry and project information only as long as needed for the purposes above or as required by law, and we take reasonable steps to protect it.

Your rights

You can ask us to access, correct or delete the personal information we hold about you by contacting us at support@genexsolution.com or WhatsApp +880 1827-204941.