FAQS

Frequently asked questions

Everything you need to know about working with Genex Solution.

Getting started

What services do you offer?

We design and build Shopify stores, set up new stores, upload and organize products, handle on-page SEO, edit product images and run Google & Meta ad campaigns.

How do I get a quote?

Message us on WhatsApp with a short description of your store and what you need. We usually reply within an hour with questions or a clear quote.

Can I order through Fiverr?

Yes, you can order any of our gigs on Fiverr. But for the best value, we recommend working with us directly: no marketplace service fees, so the same project often costs you less, plus faster replies on WhatsApp and more flexible, custom quotes. Same team, same quality — just simpler. Get a direct quote →

Do you work with existing stores?

Yes. We redesign, fix and improve existing Shopify stores as well as build new ones from scratch.

Projects & delivery

How long does a project take?

It depends on the size of the project. Small tasks can be done in a day or two, and full store designs usually take 5–14 days. You get a clear timeline with your quote.

What do you need from me?

Your logo, brand colors (if you have them), product details and images, and collaborator or staff access to your Shopify store. We will tell you exactly what we need before we start.

Are revisions included?

Yes. Revisions are included in every project as stated in your quote, so the final result matches what we agreed.

Will my store work on mobile?

Yes. Every store we build is designed mobile-first and tested on phones, tablets and desktops.

Payments & support

How do payments work?

For Fiverr orders, you pay through Fiverr. For direct projects, work begins after the agreed payment or deposit. See our Terms of Service and Refund Policy for details.

Do you offer support after launch?

Yes. We help with small fixes and questions after launch, and we can support your store on an ongoing basis if you need it.

Is my store data safe with you?

Yes. We only use your store access to complete the agreed work and keep your information confidential. You can remove our access at any time. Read our Privacy Policy.

Still have a question?

Message us on WhatsApp or email support@genexsolution.com. We usually reply within an hour.

Genex Solution

Shopify design, setup, product listing and product image editing for growing online stores.

GET IN TOUCH

WhatsApp: +880 1827-204941

Email: support@genexsolution.com

Genex Solution
4th Floor, Abdullah Tower
Islampur Road, Ambattala
Jashore 7407, Bangladesh
(Near Jashore University of Science and Technology)

Genex Solution is an independent service provider and is not affiliated with or endorsed by Shopify Inc. or Amazon.


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